[et_pb_section fb_built="1" _builder_version="3.22"][et_pb_row _builder_version="3.25" background_size="initial" background_position="top_left" background_repeat="repeat"][et_pb_column type="4_4" _builder_version="3.25" custom_padding="|||" custom_padding__hover="|||"][et_pb_text _builder_version="4.0.7" background_size="initial" background_position="top_left" background_repeat="repeat" hover_enabled="0"]
Chinese Building Association of NSW is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.cbansw.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
CBANSW will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Membership
Membership payments are non-refundable with more than 7 days' notice from the date of approval which is the date of payment receipt sent.
You will be entitled to a 50% credit or refund if you contact our service team and lodge a formal request within 7 days of approval.
Goods
If the product is damaged, we will provide a full refund upon return of the purchased item.
No refunds will be given for digital products. Please ensure you have the technical capacity and software requirements before purchase.
Events
If you cancel your attendance at an event:
With more than 28 days’ notice, you will be entitled to a 100% credit or refund.
With 7-28 days' notice, you will be entitled to a 50% credit or refund.
With less than 7 days' notice, you will not be entitled to any credit or refund.
The CBANSW reserves the right to cancel events due to a lack of bookings. In the event of a cancellation made by the CBANSW, you will be entitled to a full refund on your booking.
Online events
Some CBANSW events are conducted by way of video conference or webinar.
We cannot issue refunds due to problems you experience with your internet connection, including problems you may experience in connecting to the online event or in the sound or audio quality of the online event.
Accordingly, we encourage you to read the information we provide prior to an event to help you set up your equipment. Sometimes, you are required to download free video conferencing software in order to connect. It is your responsibility to download and test this software before the event.
We are happy to assist you by answering questions up to 24 hours in advance of the event but cannot guarantee that we will have the resources to respond to your problem on the day of the event or during an event.
会员资格
从批准之日（即付款收据发送之日）起，超过7天的提前通知将不予退还会员费。如果您与我们的服务团队联系并在批准后7天内提出正式要求，则您将有权获得50％的信用点或退款。
产品
如果产品损坏，我们将在退还购买的物品后全额退款。数字产品将不予退款。购买前，请确保您具有技术能力和软件要求。
线下活动
如果您取消参加活动：
在超过28天的通知后，您将有权获得100％的信用或退款。
提前7-28天通知，您将有权获得50％的信用或退款。
在不到7天的通知时间内，您将无权获得任何退款或退款。
由于预订不足，CBANSW保留取消活动的权利。如果CBANSW取消了预订，您将有权获得全额退款。
在线活动
一些CBANSW活动是通过视频会议或网络研讨会的方式进行的。
由于您遇到互联网连接问题，包括在连接到在线活动或在线活动的声音或音频质量时可能遇到的问题，我们无法退款。
因此，我们建议您在活动开始之前阅读我们提供的信息，以帮助您设置设备。有时，您需要下载免费的视频会议软件才能进行连接。活动前，您有责任下载并测试该软件。
我们很乐意在活动开始前24小时回答问题，但不能保证在活动当天或活动期间我们将提供资源来回答您的问题。
This Policy may change from time to time and is available on our website.
If you have any queries or complaints about our Privacy Policy please contact us at:
Chinese Building Association of NSW
0466 544 888
[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
